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Terms & Conditions

JR Alloy Wheel Repair Ltd

Terms & Conditions

Terms and Conditions

1. Introduction

  • Brief overview and purpose of the Terms and Conditions
  • Agreement to abide by the terms upon using the website or services

2. Definitions

3. Scope of Services

  • Explanation of the services provided by JR Alloy Wheel Repair
  • Our Extensive Range of Services Encompasses
  • Our Process and Expertise
  • Why Choose JR Alloy Wheel Repair
  • Details regarding the process of alloy wheel repair and refurbishment
  • Assessment and Inspection
  • Surface Preparation

4. User Responsibilities

  • Description of user responsibilities when using the website or services
  • Guidelines for submitting requests, providing accurate information, etc.

5. Service Limitations and Disclaimers

  • Explanation of the limitations of services provided
  • Disclaimers regarding the extent of repair, results, and warranties

6. Pricing and Payments

  • Explanation of pricing structures for different services
  • Payment terms, accepted methods, and invoicing details

7. Booking and Cancellation Policies

  • Guidelines for booking appointments
  • Cancellation and rescheduling policies, including fees

8. Liability and Indemnity

  • Description of liability limitations for the company
  • User indemnification responsibilities

9. Intellectual Property

  • Protection of intellectual property rights for the website and services
  • Usage restrictions on content, logos, trademarks, etc.

10. Privacy Policy

  • Information on the collection and use of personal data
  • User data protection, storage, and sharing policies

11. Governing Law and Dispute Resolution

  • Specification of the governing law in case of disputes:
  • Jurisdiction and Applicable Law
  • Alternative Dispute Resolution
  • Waiver of Jury Trial
  • Legal Costs and Fees
  • Severability Clause
  • Procedures for dispute resolution, mediation, or arbitration

12. Changes to Terms and Conditions

  • Explanation of the company’s right to modify terms
  • Notification procedures for updated terms

13. Contact Information

  • Company contact details for inquiries, complaints, or clarifications.

 

1. Introduction

  • Brief overview and purpose of the Terms and Conditions

Welcome to JR Alloy Wheel Repair. These Terms and Conditions govern your use of our website and the services provided by JR Alloy Wheel Repair. By accessing our website or engaging our services, you agree to abide by these terms.

Our Terms and Conditions are designed to create a transparent and fair relationship between JR Alloy Wheel Repair and our users. They outline the rules, responsibilities, limitations, and protections for both parties, ensuring a seamless and mutually beneficial experience.

The purpose of these terms is to provide clarity on how our website functions, the scope of services offered, and the expectations and responsibilities of users interacting with our platform. They encompass guidelines for using our website, booking services, payment procedures, and the use and protection of personal information.

Furthermore, these terms establish the boundaries and limitations of our liability, outlining the extent of our services, and clarifying the limitations on warranties and guarantees. They also emphasise the importance of user compliance, accuracy in information submission, and acknowledgment of potential risks associated with alloy wheel repair services.

We aim to ensure transparency, reliability, and quality in our interactions with every user. These terms serve as a foundational document outlining the framework within which our services are offered and provided.

Should you have any questions or require further clarification about our Terms and Conditions, please don’t hesitate to contact us. Your understanding and agreement to these terms are crucial in facilitating a seamless and satisfactory experience with JR Alloy Wheel Repair.

  • Agreement to abide by the terms upon using the website or services.

By accessing our website or engaging with JR Alloy Wheel Repair’s services, you acknowledge and agree to be bound by these Terms and Conditions. Your use of our website and services constitutes your acceptance of all terms, conditions, policies, and notices stated herein.

Your agreement to these terms signifies a legally binding contract between you (the user) and JR Alloy Wheel Repair. It establishes the rules and guidelines that govern the relationship between users and our company, outlining the responsibilities, rights, limitations, and obligations of both parties.

Your continued use of our website and services indicates your ongoing acceptance and compliance with these terms. It is imperative to thoroughly review and understand these terms before utilising our services or interacting with our website. Should you disagree with any part of these terms, we advise refraining from using our website or services.

It’s important to note that these terms may be updated or modified periodically. As a user, you agree that it is your responsibility to review these terms periodically to stay informed of any changes. Continued use of our website and services after such modifications constitutes acknowledgment and acceptance of the updated terms.

At JR Alloy Wheel Repair, we are committed to providing high-quality services and a seamless user experience. Your agreement to abide by these terms ensures a harmonious and mutually beneficial interaction between users and our company, promoting transparency, reliability, and legal compliance.

If you have any questions or concerns regarding these terms or any aspect of our services, please feel free to reach out to us for clarification. Your adherence to these terms is fundamental in fostering a positive and compliant relationship with JR Alloy Wheel Repair.

2. Definitions

To ensure clarity and understanding of the terms and conditions, we provide definitions for key terms used within this document:

  • JR Alloy Wheel Repair: Refers to the company providing alloy wheel refurbishment and repair services, including its employees, representatives, and affiliates.
  • Website: Refers to the online platform owned and operated by JR Alloy Wheel Repair, accessible at www.jralloywheelrepair.co.uk, where users can access information about services, book appointments, and interact with the company.
  • Services: Encompasses all alloy wheel repair, refurbishment, and related services provided by JR Alloy Wheel Repair, including but not limited to alloy wheel painting, diamond cutting, welding, straightening, refurbishments, and repairs.
  • User/Customer/Client: Refers to any individual, business, or entity accessing the JR Alloy Wheel Repair website or engaging with its services.
  • Booking: The process of scheduling an appointment for alloy wheel repair or related services through the JR Alloy Wheel Repair website or other booking platforms.
  • Payment: Refers to the fees charged for the services provided by JR Alloy Wheel Repair, including any additional costs, taxes, or surcharges.
  • Personal Information: Any identifiable information provided by the user, including but not limited to name, contact details, vehicle information, and payment information.
  • Terms and Conditions: Refers to this document outlining the rules, responsibilities, limitations, and agreements governing the use of JR Alloy Wheel Repair’s services and website.
  • Privacy Policy: A separate document outlining how JR Alloy Wheel Repair collects, uses, stores, and protects users’ personal information.
  • Modifications: Refers to any changes, updates, or amendments made to the Terms and Conditions, which users are responsible for reviewing periodically.

These definitions aim to provide a clear understanding of the key terms used throughout the terms and conditions, ensuring transparency and clarity in the legal framework governing the interaction between users and JR Alloy Wheel Repair.

3. Scope of Services

  • Explanation of the services provided by JR Alloy Wheel Repair

JR Alloy Wheel Repair is dedicated to delivering exceptional alloy wheel refurbishment, restoration, and repair services to customers in London, and surrounding areas. Our commitment to excellence and precision craftsmanship drives our comprehensive range of services tailored to meet the diverse needs of our valued clientele.

Our Extensive Range of Services Encompasses:

  • Alloy Wheel Refurbishment: Our core service involves the meticulous refurbishment of alloy wheels to restore their original condition. We address issues such as scratches, scuffs, corrosion, and wear, applying high-quality finishes to enhance longevity.
  • Alloy Wheel Painting: Utilising premium paints and expert techniques, we provide custom painting services to rejuvenate the appearance of alloy wheels, offering a wide array of colours and finishes.
  • Alloy Wheel Diamond Cutting: Employing cutting-edge machinery and skilled craftsmanship, we specialise in restoring the intricate designs of diamond-cut alloy wheels, ensuring precision and authenticity.
  • Repairs and Restorations: Our skilled technicians undertake repairs for various wheel damages, including bends, cracks, dents, and structural issues, aiming to restore both aesthetics and functionality.

Customization and Enhancement: For customers seeking personalised touches, we offer custom finishes, colours, and detailing options to suit

  • Our Process and Expertise:

JR Alloy Wheel Repair operates with a team of highly skilled professionals equipped with advanced tools and techniques. Our process begins with a thorough assessment of each wheel’s condition, followed by precise and tailored refurbishment or repair solutions.

Why Choose JR Alloy Wheel Repair:

We take immense pride in our attention to detail, commitment to quality craftsmanship, and unwavering dedication to customer satisfaction. Our mission is to not only enhance the visual appeal of alloy wheels but also ensure durability and optimal performance.

By engaging JR Alloy Wheel Repair, customers can expect a seamless experience, superior results, and a level of service that exceeds expectations.

  • Details regarding the process of alloy wheel repair and refurbishment.

At JR Alloy Wheel Repair, we adhere to a meticulous process to ensure the highest quality of repair and refurbishment for alloy wheels. Our comprehensive approach combines advanced techniques, skilled craftsmanship, and industry-leading equipment to deliver superior results.

  • Assessment and Inspection:

Each wheel undergoes a thorough assessment by our experienced technicians. We meticulously examine the extent of damage, including scratches, scuffs, dents, corrosion, or structural issues. This detailed inspection guides our approach to provide tailored solutions.

  • Surface Preparation:

The repair or refurbishment process begins with meticulous surface preparation. We employ advanced techniques to clean and strip the wheels of any existing finishes, dirt, or contaminants, ensuring a smooth and pristine surface for repair or painting.

Repair and Restoration:

Our skilled technicians utilise industry-best practices to address damages specific to each wheel. Whether it involves repairing bends, cracks, or dents, our focus is on restoring both the aesthetics and functionality of the wheels to factory standards.

4. User Responsibilities

  • Description of user responsibilities when using the website or services.

As a user accessing the JR Alloy Wheel Repair website or engaging with our services, you acknowledge and agree to abide by certain responsibilities outlined below. These responsibilities are crucial to ensuring a seamless and mutually beneficial interaction between users and JR Alloy Wheel Repair:

  • Accurate Information: Users are responsible for providing accurate and up-to-date information when accessing our website or utilising our services. This includes but is not limited to personal details, contact information, vehicle specifications, and service requirements. Ensuring the accuracy of information facilitates efficient service delivery and avoids misunderstandings.
  • Compliance with Terms: Users are expected to read, understand, and comply with the Terms and Conditions outlined by JR Alloy Wheel Repair. Your acceptance of these terms constitutes a legally binding agreement between you and our company. Failure to comply with these terms may result in restrictions or termination of services.
  • Booking Procedures: When booking appointments for alloy wheel repair or related services, users are responsible for following the designated procedures outlined on our website or booking platforms. This includes providing necessary information, adhering to appointment schedules, and complying with cancellation or rescheduling policies, if applicable.
  • Conduct and Use of Services: Users must engage with our website and services in a manner that respects the rights of others and complies with applicable laws and regulations. Any misuse, abuse, or unauthorised use of our services is strictly prohibited.
  • Feedback and Communication: Users are encouraged to provide feedback, inquiries, or concerns regarding our services. Clear and constructive communication helps us understand and address any issues promptly, ensuring a positive and satisfactory experience.
  • Data Security and Confidentiality: Users are responsible for maintaining the confidentiality of their account information, login credentials, and any other personal details shared with JR Alloy Wheel Repair. Protecting sensitive information helps prevent unauthorised access and ensures data security.

By adhering to these responsibilities, users contribute to maintaining a harmonious and efficient relationship with JR Alloy Wheel Repair, fostering transparency, reliability, and quality service delivery.

  • Guidelines for submitting requests, providing accurate information, etc.

At JR Alloy Wheel Repair, we strive to ensure a seamless and efficient process for our customers when submitting requests and providing essential information. To facilitate a smooth experience and achieve optimal results, we offer the following guidelines:

  • Request Submission: Users are encouraged to submit service requests or inquiries through designated channels provided on our website or booking platforms. This may include filling out online forms, sending emails, or making direct contact via phone calls during operational hours.
  • Complete and Accurate Information: When submitting requests for alloy wheel repair or related services, it is essential to provide complete and accurate information. This includes detailed descriptions of the required service, vehicle make and model, specific issues or damages, and any preferences or special requirements.
  • Clear Communication: Effective communication is key to understanding and meeting your service needs. Provide clear and concise details regarding your expectations, concerns, or any specific instructions relevant to the alloy wheel repair or refurbishment service.
  • Timely Responses: Prompt responses to communication from JR Alloy Wheel Repair assist in expediting the service process. Timely responses to queries, appointment confirmations, or additional information requests ensure a swift and efficient service delivery.
  • Adherence to Schedules: Adhering to scheduled appointment times or agreed-upon timelines is crucial. Timely arrival for appointments ensures optimal utilisation of resources and allows our team to provide dedicated attention to your service requirements.
  • Accurate Vehicle Information: Providing accurate vehicle details, including make, model, year, and any modifications or alterations, enables our technicians to prepare adequately for the repair or refurbishment process.
  • Feedback and Follow-Up: We value your feedback and encourage users to provide post-service feedback or follow-up information regarding the serviced alloy wheels. This information helps us ensure your satisfaction and continuously improve our services.

By following these guidelines, users contribute significantly to the efficiency, accuracy, and overall success of the alloy wheel repair or refurbishment process.

5. Service Limitations and Disclaimers

  • Explanation of the limitations of services provided.

While JR Alloy Wheel Repair strives to offer comprehensive alloy wheel repair, refurbishment, and restoration services, it’s essential to acknowledge certain limitations that may apply to our offerings:

  • Extent of Damages: Our services aim to address a wide range of wheel damages, including scratches, scuffs, corrosion, and minor structural issues. However, extensive structural damages or severe bends may have limitations in terms of repair feasibility or restoration to the original state.
  • Original Condition Restoration: While our skilled technicians excel in refurbishing and restoring alloy wheels to their former glory, some damages or wear may persist, particularly in cases where the original condition has significantly deteriorated.
  • Surface Imperfections: While our processes aim to eliminate surface imperfections, certain damages such as deep gouges, extensive curb rash, corrosion, damage sustained on the diamond cut sections that requires welding, or damages to the wheel’s structural integrity may not be completely reversible and might have residual effects post-repair.
  • Customization Constraints: While we offer customization options, certain design complexities or specific customization requests may have limitations depending on the wheel’s original design, material, or manufacturer specifications.
  • Warranty Limitations: Our services may come with specific warranties or guarantees; however, these warranties may have limitations concerning specific conditions, timeframes, or types of damages covered. Please refer to the warranty terms for detailed information.

Non-Alloy Wheel Services: JR Alloy Wheel Repair specialises in alloy wheel refurbishment and repair. Services related to other vehicle components,

  • non-alloy wheel damages, or mechanical repairs are beyond the scope of our offerings.

It’s important to note that while we strive to provide the best possible services and results, certain factors, including the extent of damages, the wheel’s original condition, and material limitations, may affect the full restoration or repair outcome.

We encourage users to consult with our experts and discuss individual cases to understand the possibilities and limitations associated with their specific alloy wheel repair or refurbishment requirements.

  • Disclaimers regarding the extent of repair, results, and warranties.

At JR Alloy Wheel Repair, while we strive for excellence in every repair and refurbishment project, it’s important to understand certain disclaimers regarding the extent of repair, potential outcomes, and warranties associated with our services:

  • Repair Limitations: The extent of repair achievable on alloy wheels may vary based on factors such as the severity of damages, the wheel’s material, design intricacies, and the original condition. While our skilled technicians endeavour to address damages effectively, some imperfections or limitations may persist post-repair.
  • Outcome Variations: Results from alloy wheel repair or refurbishment services may vary between wheels due to factors including age, pre-existing conditions, types of damages, and the material’s responsiveness to repair techniques. While we aim for consistent and high-quality results, variations in outcomes may occur.
  • Warranty Coverage: JR Alloy Wheel Repair may offer warranties or guarantees for specific services. However, these warranties may have limitations concerning coverage duration, types of damages covered, or conditional terms. It’s essential to review and understand the warranty terms associated with the specific service provided.
  • Pre-existing Damages: In certain cases, pre-existing damages, wear, or structural issues on alloy wheels may have limitations in terms of complete restoration or repair. While we aim to enhance the wheel’s appearance and functionality, some pre-existing conditions may persist post-service.
  • External Factors: The longevity and results of alloy wheel repair or refurbishment may be influenced by external factors such as environmental conditions, driving habits, maintenance, and usage. These factors can impact the overall performance and appearance of the repaired or refurbished wheels over time.
  • Customization Expectations: Customization requests, including specific designs, finishes, or alterations, may have limitations based on the wheel’s original design, structural constraints, or material composition.

We advise users to discuss individual expectations, concerns, and requirements with our experts to gain a comprehensive understanding of potential outcomes, limitations, and warranty terms associated with the alloy wheel repair or refurbishment services provided by JR Alloy Wheel Repair.

6. Pricing and Payments

  • Explanation of pricing structures for different services.

At JR Alloy Wheel Repair, our pricing structures are designed to offer transparent and competitive rates for a range of alloy wheel repair, refurbishment, and customization services. Our pricing model is based on various factors:

  • Service Complexity: Pricing for our services considers the complexity of the repair, refurbishment, or customization required for each alloy wheel. Minor damages, such as light scratches or scuffs, may be priced differently from more extensive repairs involving structural damages or intricate refurbishments.
  • Type of Service: Different services, such as alloy wheel painting, diamond cutting, refurbishment, or repairs, have distinct pricing structures based on the materials, techniques, and expertise required for each service.
  • Wheel Size and Material: The size and material composition of the alloy wheels also influence pricing. Larger wheels or specialty materials may incur additional costs due to increased labour, materials, or specialised equipment required for the service.
  • Extent of Damages: Pricing may vary based on the extent and severity of damages on the alloy wheels. Minor damages might be priced differently from more extensive repairs requiring additional time, materials, or techniques.
  • Customization and Additional Services: Customization requests, unique finishes, or additional services such as protective coatings or specialised detailing may be offered as optional add-ons, each with its associated pricing structure.
    • Warranty and Guarantees: Pricing may also reflect the inclusion of warranties or guarantees associated with specific services, offering customers added peace of mind and assurance of service quality.

    At JR Alloy Wheel Repair, our goal is to provide transparent pricing structures that align with the level of service and quality delivered. We aim to ensure affordability while maintaining the highest standards of craftsmanship and customer satisfaction.

    For precise pricing information tailored to your specific requirements, we encourage users to reach out to our team for personalised quotes and detailed explanations of our pricing structures for different alloy wheel repair, refurbishment, or customization services.

  • Payment terms, accepted methods, and invoicing details.

JR Alloy Wheel Repair operates with clear payment terms, accepted methods, and comprehensive invoicing details to ensure a seamless and transparent transaction process for our valued customers:

  • Payment Terms: Upon availing of our services, customers are expected to fulfil payment obligations within the stipulated time frame as agreed upon during the service booking or as specified in the invoice.
  • Accepted Payment Methods: We offer flexibility in payment methods to accommodate customer preferences. Accepted payment methods may include cash, credit/debit cards, bank transfers, or other secure electronic payment platforms. Customers are encouraged to inquire about the accepted methods while scheduling services.
  • Deposit or Advanced Payment: Depending on the nature of the service or at the discretion of JR Alloy Wheel Repair, a deposit or advanced payment may be required before the commencement of the service. This deposit is deducted from the total service cost upon completion.
  • Invoicing Details: Invoices provided by JR Alloy Wheel Repair include comprehensive details such as the breakdown of service costs, applicable taxes, any additional charges, and a description of the services rendered. Invoices are issued promptly upon completion of the service.
  • Payment Due Date: The invoice specifies the payment due date, allowing customers adequate time to settle the payment. Prompt payment is appreciated and ensures a timely conclusion to the service transaction.
  • Late Payments and Penalties: In cases of delayed payments beyond the stipulated due date, JR Alloy Wheel Repair reserves the right to charge late payment fees or apply penalties as per the agreed-upon terms or standard industry practices.
  • Receipts and Confirmation: Upon receipt of payment, customers will receive an official receipt or confirmation acknowledging the successful settlement of the invoice, ensuring clarity and transparency in the transaction process.

At JR Alloy Wheel Repair, our payment terms and invoicing details are designed to facilitate a smooth and efficient payment process, ensuring convenience, transparency, and mutual trust between the company and our valued customers.

7. Booking and Cancellation Policies

  • Guidelines for booking appointments.

At JR Alloy Wheel Repair, we aim to streamline the appointment booking process to ensure convenience and efficiency for our customers. To facilitate a seamless experience, we provide the following guidelines:

  • Contact Channels: Customers can book appointments through various contact channels provided by JR Alloy Wheel Repair. These may include our website’s booking portal, direct phone calls, emails, or through our online inquiry forms.
  • Service Selection: Specify the required service(s) when booking the appointment. Whether it’s alloy wheel repair, refurbishment, painting, customization, or other related services, providing specific details aids in arranging the necessary resources for the appointment.
  • Vehicle Information: When booking an appointment, provide accurate details about the vehicle requiring service. Include information such as the make, model, year, and any specific issues or preferences related to the alloy wheels.
  • Preferred Date and Time: Customers are encouraged to indicate their preferred date and time for the appointment. While we strive to accommodate preferences, flexibility in scheduling helps ensure timely service delivery.
  • Appointment Confirmation: Once an appointment is scheduled, customers can expect a confirmation notification from JR Alloy Wheel Repair. This confirmation may include the date, time, location, and any additional instructions or preparations required.
  • Rescheduling or Cancellation: In the event of rescheduling or cancellation, we request customers to notify us in advance. This allows us to optimise our resources and accommodate other customers’ needs effectively.
  • Arrival and Check-In: On the scheduled appointment day, customers are advised to arrive promptly at the designated location and check-in with our service team. Timely arrival ensures a smooth initiation of the service process. Upon arrival, customers are requested to park in designated parking areas marked accordingly. 
  • Post-Service Follow-Up: Following the service appointment, customers may receive post-service follow-up communications. This may include feedback requests or additional information related to the serviced alloy wheels.

Following these guidelines helps streamline the booking process, ensuring efficient service delivery and a positive experience for customers engaging with JR Alloy Wheel Repair.

  • Cancellation and rescheduling policies, including fees

At JR Alloy Wheel Repair, we understand that unforeseen circumstances may arise, necessitating changes to scheduled appointments. To ensure a fair and efficient process for all parties involved, we have established the following cancellation and rescheduling policies:

  • Cancellation Policy:
    • Advance Notice: Customers are requested to provide advance notice in the event of a cancellation. We encourage a minimum of 24 to 48 hours’ notice before the scheduled appointment.
    • Cancellation Process: To cancel an appointment, customers should contact JR Alloy Wheel Repair via phone or email and formally request the cancellation, providing details of the appointment.
    • Cancellation Fees: Depending on the proximity to the appointment date and the nature of the service scheduled, a cancellation fee may be applicable. The fee helps mitigate any inconvenience caused due to the cancellation.
  • Rescheduling Policy:
    • Advance Notice: Similar to cancellations, we request customers to provide advance notice when rescheduling appointments. A minimum of 24 to 48 hours’ notice is appreciated.
    • Rescheduling Procedure: To reschedule an appointment, customers can contact JR Alloy Wheel Repair and discuss available alternative dates or times.
    • Rescheduling Flexibility: We strive to accommodate rescheduling requests based on availability. However, please note that certain limitations may apply due to prior commitments or scheduling constraints.
  • Fees and Considerations:
    • Cancellation Fees: Depending on the circumstances and the proximity to the scheduled appointment, a cancellation fee may be applicable. This fee covers administrative costs and lost appointment opportunities.
    • Rescheduling without Fees: We aim to offer flexibility in rescheduling without additional fees if done within a reasonable time frame and based on availability.
    • Exceptions: In exceptional cases or emergencies where cancellations or rescheduling are beyond the customer’s control, we may waive or adjust fees at our discretion.

We prioritise effective communication and mutual understanding regarding cancellations or rescheduling. Customers are encouraged to reach out to JR Alloy Wheel Repair at the earliest in case of any adjustments needed to their scheduled appointments.

8. Liability and Indemnity

  • Description of liability limitations for the company.

JR Alloy Wheel Repair operates with a commitment to providing exceptional services while prioritizing customer satisfaction and safety. However, it’s important to acknowledge certain liability limitations:

  • Service Limitations: While we employ skilled professionals and utilize industry-standard techniques for alloy wheel repair and refurbishment, certain limitations exist regarding the extent of restoration or repair achievable. We strive to enhance the appearance and functionality of alloy wheels; however, the success of the repair may vary based on factors such as the wheel’s original condition, material composition, and the severity of damages.
  • External Factors: The performance and longevity of repaired or refurbished alloy wheels may be influenced by external factors beyond our control, such as environmental conditions, driving habits, maintenance, or accidents. JR Alloy Wheel Repair cannot be held liable for damages caused by external factors post-service.
  • Pre-existing Conditions: In cases where alloy wheels have pre-existing damages, wear, or structural issues, complete restoration or repair to the original condition may not be feasible. Our services aim to improve the appearance and functionality; however, some pre-existing conditions may persist post-service.
  • Warranty Coverage: JR Alloy Wheel Repair may offer warranties or guarantees for specific services, covering certain types of damages or issues within the specified terms. The coverage provided under warranties is subject to the terms and conditions outlined in the warranty agreement.
  • Indirect Damages: The company is not liable for any indirect or consequential damages, losses, or expenses incurred due to the use or inability to use our services, including but not limited to loss of profits, business interruption, or damage to other vehicle components.
  • Customer Responsibilities: Customers are responsible for providing accurate information, following maintenance guidelines post-service, and adhering to recommended care instructions for the repaired or refurbished alloy wheels to maintain their appearance and functionality.

At JR Alloy Wheel Repair, while we strive to deliver exceptional services and uphold the highest standards of quality, these liability limitations are set to establish a clear understanding of the scope and boundaries of our services.

  • User indemnification responsibilities

At JR Alloy Wheel Repair, we value our customers’ cooperation and adherence to certain responsibilities to ensure a smooth and satisfactory service experience. User indemnification responsibilities include:

  • Accurate Information: Users are responsible for providing accurate and truthful information regarding their alloy wheel repair or refurbishment needs. This includes vehicle details, specific damages, and any relevant preferences or concerns related to the service.
  • Compliance with Guidelines: Users are expected to comply with the guidelines, instructions, and recommendations provided by JR Alloy Wheel Repair before, during, and after the service appointment. This includes adherence to maintenance guidelines post-service to preserve the repaired or refurbished alloy wheels.
  • Risk Acknowledgment: By availing of our services, users acknowledge and accept any inherent risks associated with alloy wheel repair or refurbishment. While we endeavour to deliver exceptional results, outcomes may vary based on factors beyond our control.
  • Liability Acknowledgment: Users acknowledge and understand the liability limitations outlined by JR Alloy Wheel Repair regarding the extent of repair achievable, warranty coverage, and external factors influencing the post-service performance of alloy wheels.
  • Indemnification Agreement: Users agree to indemnify and hold JR Alloy Wheel Repair harmless against any claims, liabilities, losses, damages, costs, or expenses arising from their failure to comply with guidelines, inaccurate information provided, or improper use or maintenance of the serviced alloy wheels.
  • Third-party Actions: Users are responsible for any actions or damages caused by third-party interventions or alterations to the serviced alloy wheels post-service. JR Alloy Wheel Repair cannot be held liable for damages resulting from external modifications or interventions.
  • Communication and Feedback: Users are encouraged to maintain open communication with JR Alloy Wheel Repair, providing feedback or addressing any concerns promptly post-service to ensure mutual understanding and resolution if required.

By adhering to these indemnification responsibilities, users contribute to a harmonious service experience and assist in maintaining the integrity and quality of services provided by JR Alloy Wheel Repair.

9. Intellectual Property

  • Protection of intellectual property rights for the website and services.

JR Alloy Wheel Repair is committed to protecting its intellectual property rights, including but not limited to trademarks, logos, website content, service descriptions, proprietary techniques, and any other materials associated with the services provided. The following measures are implemented to ensure the protection of intellectual property:

  • Trademark and Copyright: All trademarks, logos, and content displayed on the JR Alloy Wheel Repair website are proprietary and protected by trademark and copyright laws. Unauthorised use, reproduction, or modification of these materials is strictly prohibited.
  • Service Techniques and Methods: The unique techniques, methods, or proprietary processes utilised in alloy wheel repair, refurbishment, or customization services by JR Alloy Wheel Repair are considered confidential and proprietary. These methods are safeguarded to prevent unauthorised replication or use by competitors or third parties.
  • Website Content and Images: The content, images, graphics, and textual information displayed on the JR Alloy Wheel Repair website are owned or licensed by the company and are protected by copyright laws. Any unauthorized use, reproduction, or distribution of this content is prohibited.

Confidentiality and Non-Disclosure: JR Alloy Wheel Repair maintains confidentiality regarding customer information, service details, and any

  • proprietary information disclosed during the service process. Staff members are bound by confidentiality agreements to protect sensitive information.
  • Intellectual Property Enforcement: In cases of infringement or unauthorised use of JR Alloy Wheel Repair’s intellectual property, the company reserves the right to take legal action to enforce its rights, seeking remedies and damages permitted under applicable laws.
  • User Agreement and Acceptance: By accessing or using the JR Alloy Wheel Repair website or services, users agree to abide by the terms and conditions outlined, including respecting the company’s intellectual property rights.
  • Reporting Infringement: JR Alloy Wheel Repair encourages individuals or entities to report any suspected infringement or unauthorised use of its intellectual property to prevent and address violations promptly.

The protection of intellectual property rights is integral to JR Alloy Wheel Repair’s operations. These measures ensure the integrity, uniqueness, and value of the services offered while upholding legal standards regarding intellectual property protection.

  • Usage restrictions on content, logos, trademarks, etc.

JR Alloy Wheel Repair maintains certain usage restrictions on its proprietary content, logos, trademarks, and other materials to preserve their integrity, prevent misuse, and protect the company’s brand identity. The following restrictions apply:

  • Trademark Usage: The trademarks, logos, and service marks associated with JR Alloy Wheel Repair, including its name and any registered logos, are exclusively owned by the company. Unauthorised use, imitation, or modification of these trademarks for commercial or non-commercial purposes is strictly prohibited.
  • Logo and Brand Materials: The company’s logos, brand materials, promotional graphics, and visual assets are proprietary and protected under trademark and copyright laws. Users or third parties are prohibited from altering, reproducing, or using these materials without prior written consent from JR Alloy Wheel Repair.

Website Content: The content displayed on the JR Alloy Wheel Repair website, including textual information, images, graphics, and multimedia elements, is intended for informational purposes only. Users are not permitted to copy,

  • redistribute, or modify this content for personal or commercial use without explicit authorization.
  • Service Techniques and Processes: Any proprietary techniques, methods, or processes utilised by JR Alloy Wheel Repair for alloy wheel repair, refurbishment, or customization are considered confidential and proprietary. Users are not allowed to replicate, reverse engineer, or use these methods without authorization.
  • Third-party Usage: JR Alloy Wheel Repair’s proprietary materials, including trademarks and logos, cannot be used in conjunction with third-party materials, products, services, or endorsements without prior written consent from the company.
  • Exceptions and Authorization: Any exceptions or permissions to use JR Alloy Wheel Repair’s proprietary materials must be explicitly granted in writing by authorised representatives of the company. Requests for usage permissions can be submitted for review and approval.

Adhering to these usage restrictions ensures the protection of JR Alloy Wheel Repair’s brand identity, trademarks, and proprietary materials, maintaining their integrity and preventing unauthorised use or misrepresentation.

10. Privacy Policy

  • Information on the collection and use of personal data.

JR Alloy Wheel Repair values the privacy and security of personal information shared by individuals accessing our services or website. The following information outlines how we collect, handle, and use personal data:

  • Types of Data Collected: When users interact with our website or services, we may collect various types of personal information, including but not limited to:
    • Contact Information: Name, email address, phone number, and mailing address.
    • Vehicle Details: Make, model, year, and specific details related to alloy wheel repair or customization requirements.
    • Transaction Information: Payment details and billing information for service payments.
    • Communication Records: Correspondence or communication exchanged between users and JR Alloy Wheel Repair.
  • Collection Methods: We collect personal data through various means, including:
    • Information Provided by Users: Users may voluntarily provide information when scheduling appointments, making inquiries, or using our services.
    • Automated Data Collection: Our website may use cookies or similar technologies to gather information about user interactions for analytical or customization purposes. Users can manage cookie preferences through browser settings.
  • Purpose of Data Use: Personal data collected by JR Alloy Wheel Repair is used for:
    • Service Provision: Facilitating alloy wheel repair, refurbishment, customization, or related services as requested by users.
    • Communication: Sending service-related updates, appointment confirmations, or responding to inquiries.
    • Improvement and Customization: Analysing user preferences to enhance service offerings, website functionality, and user experience.
  • Data Protection: We implement industry-standard security measures to safeguard personal information from unauthorised access, misuse, or alteration. Confidentiality and integrity of data are maintained through secure storage and encryption practices.
  • Data Sharing and Disclosure: JR Alloy Wheel Repair does not sell or share personal information with third parties for marketing purposes. However, data may be shared with trusted service providers or partners involved in delivering requested services, subject to strict confidentiality agreements.
  • User Rights: Users have rights regarding their personal data, including the right to access, correct, or delete information. Requests related to personal data management can be submitted to JR Alloy Wheel Repair’s designated contact.

By engaging with JR Alloy Wheel Repair’s services or website, users implicitly consent to the collection, processing, and utilisation of their personal data in accordance with the outlined practices.

  • User data protection, storage, and sharing policies.

JR Alloy Wheel Repair is committed to ensuring the security, confidentiality, and responsible handling of user data. The following policies outline our approach to data protection, storage, and sharing:

  • Data Security Measures:
      • Secure Storage: Personal data collected by JR Alloy Wheel Repair is stored securely on encrypted servers or databases to prevent unauthorised access or data breaches.
      • Access Controls: Access to user data is restricted to authorised personnel with designated roles, ensuring that only individuals with the appropriate permissions can access, process, or modify the information.
      • Regular Audits: We conduct regular security audits and assessments to identify vulnerabilities, update security protocols, and ensure compliance with industry standards and regulations.
  • Confidentiality and Integrity:
      • Confidentiality Obligations: Employees and affiliates of JR Alloy Wheel Repair are bound by confidentiality agreements to maintain the confidentiality and integrity of user data.
      • Data Encryption: Sensitive user information, such as payment details or personally identifiable information, is encrypted to prevent unauthorised interception or access during transmission.
  • Data Sharing Practices:
      • Limited Sharing: User data is not shared or disclosed to third parties for purposes other than facilitating the requested services unless explicitly authorised by the user or mandated by legal requirements.
      • Trusted Partnerships: In cases where collaboration with external service providers or partners is necessary to deliver services, data sharing occurs under stringent confidentiality agreements and compliance with data protection regulations.
  • Data Retention and Deletion:
    • Retention Period: User data is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws.
    • Data Deletion: Upon request or at the end of the retention period, user data is securely deleted or anonymized from our systems, ensuring compliance with data privacy regulations.
  • User Consent and Control:
    • Consent: JR Alloy Wheel Repair obtains explicit consent from users before collecting, processing, or using their personal data for any purpose not explicitly outlined in the privacy policies.
    • User Control: Users have the right to access, modify, or request the deletion of their personal data held by JR Alloy Wheel Repair. Requests for data management can be submitted through designated channels.

JR Alloy Wheel Repair maintains stringent measures to protect user data, adhere to privacy regulations, and ensure the secure handling of personal information entrusted to us.

11. Governing Law and Dispute Resolution

  • Specification of the governing law in case of disputes.

In the event of any dispute arising from the use of services provided by JR Alloy Wheel Repair or related to the interpretation, applicability, or enforcement of the terms and conditions outlined herein, the following provisions shall apply:

  • Jurisdiction and Applicable Law:

    • Jurisdiction: Any dispute or legal proceedings arising out of or in connection with the services provided by JR Alloy Wheel Repair shall be subject to the exclusive jurisdiction of the courts in United Kingdom
    • Applicable Law: All matters relating to the interpretation, validity, and performance of these terms and conditions shall be governed by the laws of the United Kingdom without regard to conflict of law principles.
  • Alternative Dispute Resolution:

    • Mediation or Arbitration: Prior to initiating formal legal proceedings, both parties agree to make reasonable efforts to resolve any disputes amicably through mediation or arbitration, as mutually agreed upon. This approach aims to facilitate a swift and cost-effective resolution without resorting to litigation.
  • Waiver of Jury Trial:

    • Waiver: Both parties expressly waive the right to a trial by jury in any legal proceedings arising from or related to the services provided by JR Alloy Wheel Repair.
  • Legal Costs and Fees:

    • Costs Allocation: In the event of legal proceedings, the prevailing party shall be entitled to recover reasonable attorney fees, court costs, and other expenses incurred in connection with the dispute, as determined by the court or arbitral tribunal.
  • Severability Clause:

    • Separability: If any provision within this governing law clause or the terms and conditions is deemed invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

By using the services provided by JR Alloy Wheel Repair or accessing the website, users implicitly agree to submit to the specified jurisdiction and governing law in the case of disputes.

  • Procedures for dispute resolution, mediation, or arbitration.

JR Alloy Wheel Repair is committed to resolving disputes amicably and efficiently. In the event of any disagreement or dispute related to the services provided, the following procedures for resolution, mediation, or arbitration shall apply:

  • Initial Contact:
      • Informal Resolution: Upon encountering a dispute or disagreement, the involved parties are encouraged to engage in open communication and attempt to resolve the matter informally and in good faith.
      • Contact Point: Users or parties seeking resolution should initiate contact with JR Alloy Wheel Repair’s designated point of contact for dispute resolution Johnny Rosu – 07711771828
  • Mediation Procedures:
    • Mediation Initiation: If an informal resolution is not achievable, both parties agree to pursue mediation. This involves appointing a neutral mediator to facilitate discussions and assist in finding a mutually agreeable solution.
  • Selection of Mediator: The mediator may be agreed upon by both parties or chosen from a list of qualified mediators with expertise in the subject matter, as per mutual agreement.
  • Arbitration Procedures:
      • Arbitration Agreement: If mediation fails to resolve the dispute, parties may agree to pursue arbitration. Arbitration involves a neutral arbitrator or panel making a binding decision after considering arguments and evidence presented by both parties.
      • Arbitration Process: The arbitration process follows rules and procedures agreed upon by both parties or in accordance with established arbitration institutions or legal regulations in the UK.
  • Costs and Fees:
      • Cost Allocation: Unless otherwise agreed, each party is responsible for bearing its own costs incurred during mediation or arbitration, including fees associated with mediators or arbitrators.
  • Enforcement of Decisions:
      • Binding Nature: Any decision reached through mediation or arbitration is binding upon both parties and enforceable in accordance with applicable laws and regulations.
  • Opt-Out Provision:
    • Voluntary Participation: Participation in mediation or arbitration is voluntary and subject to mutual agreement by both parties. However, upon agreeing to these terms and conditions, users acknowledge and agree to engage in good faith in the mediation or arbitration process.

By engaging in the services provided by JR Alloy Wheel Repair or accessing the website, users acknowledge and agree to adhere to the procedures outlined herein for dispute resolution, mediation, or arbitration.

12. Changes to Terms and Conditions

  • Explanation of the company’s right to modify terms.

JR Alloy Wheel Repair reserves the right to modify, amend, or update the terms and conditions outlined herein to reflect changes in services, legal requirements, or

business practices. The following details explain the company’s right to modify terms:

  • Modification Notification:
      • Notification Method: Any modifications or updates to the terms and conditions will be communicated through prominent means, such as email, website notifications, or other feasible communication channels.
      • Effective Date: Changes to the terms will be effective upon their publication or a specified effective date mentioned in the notification.
  • User Acknowledgment and Acceptance:
      • Continued Use as Acceptance: Continued use of JR Alloy Wheel Repair’s services or website after the modifications take effect signifies user acceptance of the updated terms and conditions.
      • Reviewing Updated Terms: Users are encouraged to review the updated terms whenever modifications are made to stay informed about any changes impacting their engagement with our services.
  • Right to Modify Terms:
      • Flexibility in Modifications: The company reserves the right to modify, alter, or update the terms and conditions at its discretion, reflecting changes in services, technological advancements, legal requirements, or business strategies.
      • Reasonable Modification: Modifications to the terms will be made reasonably and in good faith, aiming to enhance user experience, clarify policies, or comply with legal standards.
  • Historical Record of Terms:
      • Maintaining Historical Records: Previous versions of the terms and conditions may be archived for reference purposes. Users can request access to historical terms by contacting JR Alloy Wheel Repair’s designated contact.
  • User Rights and Responsibilities:
      • Obligation to Stay Informed: Users are responsible for regularly reviewing the terms and conditions for any updates or modifications and complying with the revised terms when accessing our services.
  • No Retroactive Impact:
    • Non-Retroactivity: Modifications to the terms and conditions will not apply retroactively and will only govern user interactions with JR Alloy Wheel Repair following the effective date of the updated terms.

JR Alloy Wheel Repair’s right to modify terms allows the company to adapt to evolving circumstances, ensuring that the terms and conditions remain current and relevant to the services provided while maintaining transparency and fairness in user engagements.

  • Notification procedures for updated terms.

At JR Alloy Wheel Repair, the notification of updated terms and conditions is essential to ensure users are informed about any modifications that may impact their interactions with our services. The following procedures detail how notifications for updated terms are handled:

  • Communication Channels:
      • Email Communication: Users who have provided their email addresses to JR Alloy Wheel Repair for communication purposes will receive notifications regarding updated terms via email.
      • Website Announcement: Notices about updated terms and conditions will be prominently displayed on the company’s website, ensuring visibility to all users accessing the site.
  • Timing of Notifications:
      • Advance Notice: Notifications regarding updated terms will be sent to users in advance of the effective date of the modifications. This allows users sufficient time to review the changes before they take effect.
      • Effective Date Clarification: Notifications will specify the effective date of the updated terms, ensuring clarity about when the modifications will come into force.
  • Content of Notifications:
      • Clear and Informative: Notifications will contain clear and concise information regarding the nature of the changes made to the terms and conditions.
      • Highlights of Modifications: Key highlights or significant changes in the updated terms will be outlined in the notification to assist users in understanding the nature of the modifications.
  • Accessibility of Updated Terms:
    • Accessible Documentation: The updated terms and conditions will be made readily accessible to users. A link or direct access to the updated terms will be provided in the notification for easy reference.
    • Archived Versions: Previous versions of the terms may be archived for reference purposes, and users can request access to historical terms if needed.
  • User Acknowledgment:
    • User Acknowledgment Mechanism: Users will be requested to acknowledge their understanding and acceptance of the updated terms, either by confirming receipt of the notification or by continued use of JR Alloy Wheel Repair’s services after the effective date.

By implementing these notification procedures, JR Alloy Wheel Repair ensures transparency, timely communication, and user awareness regarding any modifications made to the terms and conditions governing the use of our services.

13. Contact Information

  • Company contact details for inquiries, complaints, or clarifications.

At JR Alloy Wheel Repair, we value open communication and are dedicated to addressing inquiries, concerns, or providing clarifications promptly. The following contact details are available for users to reach out to us:

  • Customer Support:
      • Email: For general inquiries, questions about services, or feedback, users can reach our customer support team at info@jralloywheelrepair.co.uk.
      • Phone: Users can also contact our customer support helpline at 0203 154 9234 during business hours for immediate assistance.
  • Complaints Handling:
    • Complaint Submission: To address complaints or issues with our services, users can submit details via email to info@jralloywheelrepair.co.uk
    • Complaint Resolution: Our team is committed to investigating and resolving complaints in a timely and fair manner, aiming to achieve satisfactory outcomes for all parties involved.
  • Technical Support:
      • Technical Assistance: For technical issues related to the website, service access, or any platform-specific concerns, users can email our technical support team at media@jrautocentre.co.uk
  • Legal Inquiries or Notices:
      • Legal Contact: For legal inquiries, notices, or matters requiring legal attention, users or legal representatives can reach our designated legal department at info@jralloywheelrepair.co.uk
  • Physical Address:
      • Office Location: Users can visit our office at 21 Magnet Road, East Lane Business Park, HA9 7RG during office hours for in-person inquiries or discussions.
  • Online Contact Form:
    • Web Form: Additionally, users can utilise the online contact form available on our website to submit inquiries, requests, or messages. The form can be found at www.jralloywheelrepair.co.uk

Our team at JR Alloy Wheel Repair is dedicated to providing prompt and effective assistance to address user inquiries, complaints, or requests for clarification. We encourage users to reach out to the appropriate contact point based on the nature of their inquiry, ensuring that we can provide the most relevant and timely assistance